Refund Policy
Our 3 days refund policy gives you time to make sure you like our services and they are suitable for you. We care about your satisfaction, not your money.
How to request a refund
Contact us through:
- support@mazenhost.com
- Discord ticket
- Ticket through the client-zone.
And we will assist you with the refund process.
Refund eligibility
- You purchased the service in the last 3 days.
- You have not requested a refund before.
- You have not breached our TOS & Acceptable Use Policy.
- The service you are refunding is eligible for a refund. / Credit balance, Dedicated Servers, are not eligible for a refund./
note
Refunds are available once per customer. Also if 3 days have gone we would judge the refund request on a case by case basis. / We may offer refund in credit-balance./